Smokeball is a practice management software product for law firms, aimed at solo, small and growing legal teams, according to its website. The vendor describes the software as easing the administrative burden of legal work. It is delivered as a hosted service: Smokeball states that it hosts its solutions on Amazon Web Services, holds ISO 27001 certification and uses encryption. The company also has offices in Australia and London.
Smokeball was launched in Chicago in 2013. Because the software runs on Amazon Web Services and the vendor's public pages name no hosting region, European firms cannot confirm from those pages that client data stays in the EU. The website mentions neither GDPR nor a data processing agreement. A European firm that stores client files in Smokeball should request a written processing agreement, the AWS regions used and a written commitment on data location.