Syncro is a platform for IT management and security, built for managed service providers (MSPs) and internal IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA) features such as ticketing, remote access and Microsoft 365 security in one product, with AI features built in. Syncro is marketed as a unified platform rather than as separate tools.
The operating company is Syncro Technologies, Inc., which its privacy policy places in Florida, United States. The policy states that personal information of visitors outside the United States is transferred to the US, and that some service providers are located in the EU and other countries. Amazon Web Services and Google Cloud are named as cloud sub-processors, but the data centre regions for customer data are not stated and no EU hosting option is named. The vendor says it processes EU personal data under its Data Processing Terms. European organisations should confirm the hosting location and transfer safeguards in writing before choosing the platform.