TeamViewer DEX is a digital employee experience platform that helps IT teams find and fix problems on employee devices before users are affected. According to TeamViewer it offers always-on monitoring of device and application performance and user sentiment, analytics, endpoint troubleshooting and automation, and add-ons such as synthetic monitoring and virtual desktop experience. It integrates with tools such as Microsoft Intune and ServiceNow. The technology comes from 1E, a London-based company that joined TeamViewer, and the 1E website now redirects to TeamViewer.
TeamViewer SE is headquartered in Germany, and the product is sold under its name, so the vendor sits within the EU. TeamViewer's general privacy notice states that it will generally not transfer personal data outside the EU and EEA, with exceptions for group-internal services, and lists hosting subprocessors including Amazon Web Services, Google Ireland and Anexia. TeamViewer's pages do not say where DEX data is hosted or how it is deployed. European organisations should confirm hosting region and subprocessors for DEX in the contract.