8 open-source Helpdesk & Customer Service vendors
Open-source software for Helpdesk & Customer Service that you can self-host, with auditable source code — regardless of the developer's headquarters.
- vendors scored
- 8
- European
- 3
- last checked
- 10 October 2026
Vendors, scored
Score per vendor: 0 = high exposure, 100 = sovereign
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- Sovereignty score 94 out of 100FreeScoutNetherlands · Self-hosted / open sourceOpen-source helpdesk and shared mailbox, comparable to Help Scout
- Sovereignty score 94 out of 100TiledeskItaly · Self-hosted / open sourceOpen-source platform for AI chatbots and customer support from Tiledesk S.r.l. (Italy); can be installed on-premise and is also offered as a cloud service.
- Sovereignty score 94 out of 100ZammadGermany · EU sovereignGerman open-source helpdesk system with ticketing, live chat and knowledge base
- Sovereignty score 79 out of 100Faveo HelpdeskIndia · Self-hosted / open sourceIndian open-source ticketing system (PHP/Laravel) with unlimited agents.
- Sovereignty score 79 out of 100UVdeskIndia · Non-EU vendorOpen-source helpdesk platform built on Symfony with SLA management and knowledge base
- Sovereignty score 71 out of 100DeskproUnited States · Self-hosted / open sourceSelf-hostable help desk platform, focused on data sovereignty with an EU sovereign-cloud option.
- Sovereignty score 71 out of 100osTicketUnited States · Self-hosted / open sourceOpen-source helpdesk and ticketing system by Enhancesoft LLC (US), self-hostable.
- Sovereignty score 49 out of 100ChatwootUnited States · Non-EU vendorOpen-core customer support platform. Community edition (code outside /enterprise) is MIT-licensed; enterprise features ship under a proprietary commercial licence that requires a paid subscription for production use. Dual-licence model in place since v2.0.
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