Self-hosted / open sourceHelpdesk & Customer ServiceHeadquarters: IT

Tiledesk: sovereignty score and 8 European alternatives

Tiledesk is a platform for building AI chatbots and conversational agents for customer support. Its features include knowledge-base search, lead routing, workflow automation and handover to human agents across web chat, WhatsApp, e-mail and voice channels. It is offered as a hosted cloud service and as software that organisations can install on their own infrastructure.

The company is Tiledesk S.r.l., with offices in Galatina and Soleto in the Italian region of Apulia. The platform is published as open source: in 2022 the company moved its GitHub modules from the AGPL 3.0 licence to the MIT licence. Self-hosted deployments keep conversation data on the customer's own infrastructure, and the company states that the service is GDPR-compliant. The data-centre location of the cloud service is not named on the vendor's site, so European organisations should confirm it in the contract before choosing the hosted option.

See the 8 European alternatives ↓Assess your stack with Tiledesk pre-selected

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Sovereignty score

94 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-2100
Headquartered in the EU: European law applies
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-390
Self-hostable: encryption keys under your own control
Freedom from lock-in SOV-680
Open source: low switching costs
Source & runtime sovereignty SOV-4 · SOV-6100
Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 10, 2026

Headquarters	IT (EU)Verified by hand
Sovereignty model	Open-source, distributedVerified by hand
Data hosting	EUVerified by hand
Open-source	YesVerified by hand
GDPR-compliant	YesVendor-stated
Category	Helpdesk & Customer Service
Type	Product
Website	tiledesk.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Tiledesk

The European alternatives to Tiledesk come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Tiledesk

Tiledesk is headquartered in IT and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so Tiledesk scores best on data residency.

Tiledesk is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Tiledesk together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Tiledesk?

It depends on your use case. Strong EU alternatives to Tiledesk include Aircall, ChatBot and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Tiledesk?

Yes. Open-source EU alternatives to Tiledesk include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is Tiledesk GDPR-compliant and where is the data hosted?

Tiledesk is headquartered in IT (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes Tiledesk an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 10, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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