EU Sovereignty Score
EU sovereignHelpdesk & Customer ServiceHeadquarters: PL

ChatBot: sovereignty score and 8 European alternatives

ChatBot is a customer service chatbot platform in which an AI agent, trained on a business's own data, answers customer questions, recommends products and resolves common issues. It is used by sales, support and ecommerce teams and added to a website with a short code snippet. It is a hosted web service, offered alongside Text's wider customer service platform.

ChatBot is operated by Text S.A., headquartered in Wrocław, Poland, which was founded in 2002 as LiveChat and renamed in 2023; its US subsidiary is Text, Inc. Customers can choose an EU region at sign-up. The company says it strives to keep data in the EU, acknowledges exceptional cases of hosting outside the EU, and relies on Standard Contractual Clauses for transfers. Each service has its own hosting policy, so a European organisation should confirm the region and sub-processors before use. No open-source or self-hosted option is described.

See the 8 European alternatives ↓Assess your stack with ChatBot pre-selected
Sovereignty score
59 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-350
    Hosting inside and outside Europe (EU, US)
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-645
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026
HeadquartersPL (EU)Verified by hand
Sovereignty modelVendor-hosted (EU)Verified by hand
Data hostingEU, USVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
CategoryHelpdesk & Customer Service
TypeProduct
Websitechatbot.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to ChatBot

The European alternatives to ChatBot come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with ChatBot

ChatBot is headquartered in PL and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

ChatBot hosts data in EU, US. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

ChatBot is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs ChatBot together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to ChatBot?

It depends on your use case. Strong EU alternatives to ChatBot include Aircall, Crisp and Customerly. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ChatBot?

Yes. Open-source EU alternatives to ChatBot include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is ChatBot GDPR-compliant and where is the data hosted?

ChatBot is headquartered in PL (EU) and hosts data in EU, US. That makes ChatBot an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to ChatBot — GDPR-compliant & EU-hosted · EU Sovereignty Score