EU sovereignHelpdesk & Customer ServiceHeadquarters: PL

LiveChat: sovereignty score and 8 European alternatives

LiveChat, sold as Text by LiveChat, is live chat software for businesses, aimed mainly at e-commerce and B2B SaaS companies. It offers real-time visitor tracking, customer profiles, campaigns that welcome visitors or recover abandoned carts, cart and payment status inside chats, lead capture, ticketing and sales reporting. An AI agent answers questions, checks order status and hands conversations to staff. Integrations cover Shopify, WooCommerce, WordPress, WhatsApp and Messenger, and an API is available. LiveChat is used through a web app and desktop and mobile apps.

LiveChat is developed by Text, a Polish joint-stock company formerly named LiveChat Software, headquartered in Wrocław and listed on the Warsaw Stock Exchange. Text also has a US office. According to its security page, application infrastructure runs on Google Cloud in Texas, Iowa and Frankfurt, and uploaded files are stored on Amazon S3. The company participates in the EU-U.S. Data Privacy Framework. LiveChat is not open source. European organisations should confirm with Text which region holds their data.

See the 8 European alternatives ↓Assess your stack with LiveChat pre-selected

Mastodon LinkedIn Bluesky X Email

Sovereignty score

59 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-2100
Headquartered in the EU: European law applies
Data residency SOV-350
Hosting inside and outside Europe (EU, US)
Cryptographic key sovereignty SOV-360
Key management with a European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-645
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026

Headquarters	PL (EU)Verified by hand
Sovereignty model	Vendor-hosted (EU)Verified by hand
Data hosting	EU, USVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Hosting signal	AKAMAI-ASN1 - Akamai International B.V., NL (US)Technically measured
Category	Helpdesk & Customer Service
Type	Product
Website	livechat.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to LiveChat

The European alternatives to LiveChat come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

Is LiveChat one of many dependencies?

Score your whole stack in about three minutes. Free, no account needed.

Assess your stack →View a sample report (opens in a new tab)

Why digital sovereignty matters with LiveChat

LiveChat is headquartered in PL and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

LiveChat hosts data in EU, US. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

LiveChat is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs LiveChat together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to LiveChat?

It depends on your use case. Strong EU alternatives to LiveChat include Aircall, ChatBot and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to LiveChat?

Yes. Open-source EU alternatives to LiveChat include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is LiveChat GDPR-compliant and where is the data hosted?

LiveChat is headquartered in PL (EU) and hosts data in EU, US. That makes LiveChat an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

CSA STARConfirmed in registry

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

See all →

Open in the alternatives dashboard Missing a vendor? Submit it Are you this vendor? You can also become a sponsor on the Helpdesk & Customer Service page — with no effect on your score