Dixa is a customer service platform for mid-market ecommerce and consumer brands. It brings phone, email, chat, WhatsApp and social channels into one workspace with full conversation history. The platform includes an AI agent that handles routine requests such as refunds, order tracking and order changes, an AI co-pilot that suggests and translates replies, knowledge management, intelligent routing, an automation builder, quality assurance and analytics. An AI voice agent is also offered. Dixa is delivered as SaaS, with guided onboarding and import of historical conversations.
Dixa is headquartered in Copenhagen, Denmark, and also has offices in London and New York. No foreign parent company is stated. Dixa's website does not describe where data is hosted or which subprocessors are used; it only points to a security page and a Trust Center. Organisations should therefore have the hosting location and subprocessors set out in the data processing agreement. The software is not open source.