Act-On is a marketing automation platform for mid-sized and enterprise marketing teams. It supports multichannel customer journeys across email, SMS, social, web, events and direct mail, and includes AI features such as predictive lead scoring, subject line optimisation and content creation. It also offers attribution reporting, integrations with CRM systems such as Salesforce and Microsoft Dynamics, and help with implementation and deliverability. The service is delivered as SaaS with a customer login.
Act-On is provided by Act-On Software, Inc., headquartered in Portland, Oregon, in the United States. The company is therefore subject to US jurisdiction, including the CLOUD Act. Its privacy policy states that Act-On acts as a processor for customer content and that information may be processed and stored anywhere in the world. For transfers from the EEA it cites the EU-US Data Privacy Framework and standard contractual clauses. The vendor does not publish a fixed data location in the EU. The software is not open source. European organisations should therefore have the data location agreed contractually.