ELAINE is a customer engagement platform from ELAINE technologies GmbH in Bonn, Germany, which operated as artegic AG until December 2023. Organisations use it for email and further channels such as mobile push, SMS, landing pages and in-app messages. Capabilities include audience segmentation from live data, real-time personalisation, event-triggered journeys, transactional messaging and consent management. It is delivered as software as a service.
The company is headquartered in Germany and is a wholly owned subsidiary of artegic Holding GmbH, so no non-European parent is involved. According to the vendor, it hosts technology and data on German servers unless the customer requests another arrangement; no data-centre operator is named. The vendor lists ISO/IEC 27001 and 27018 certification and Certified Senders Alliance status. For a European organisation this means European ownership and hosting. The vendor does not publish a data processing agreement or a list of sub-processors; request them from the vendor.