Actito is a customer engagement platform for marketing teams, used to design, orchestrate and optimise personalised customer journeys. It collects, unifies and segments customer data and coordinates campaigns across channels including email, SMS, transactional messages, app and web push, WhatsApp, digital wallet and print. An AI assistant helps compare campaign reports and draft copy, and nothing is sent without approval. Actito is delivered as software as a service. It is aimed at brands in sectors such as financial services, media, e-commerce and automotive.
Actito was founded in Belgium and is a Belgian company. Since December 2022 it has been majority-owned by QNTM Group, a Scandinavian investment group, and it is now part of the Ibexa group, so ownership sits in Europe. The vendor states that its platform is ISO 27001-certified, GDPR- and NIS 2-compliant, built and hosted in Europe, with data centres in the EU. The software is not open source. The sources checked do not name the individual data centre countries or operators.