Braze is a customer engagement platform for orchestrating personalised messaging across channels. It covers email, mobile app and web messaging, SMS and RCS, WhatsApp, LINE and KakaoTalk, together with journey orchestration, a data platform that unifies and activates customer data, reporting, and AI-assisted tools for building campaigns. It is used by marketing and engineering teams in sectors such as retail, financial services, travel, media and gaming. Braze is delivered as software as a service.
Braze, Inc. is headquartered in New York, United States, so US law applies to the company, including the CLOUD Act, regardless of where data is stored. The company hosts on Amazon Web Services and lets customers choose between storage in the United States or in Europe; according to an older Braze article, European data is hosted in Frankfurt, Germany, with backup in Ireland, and is not transferred out of the country of storage for storage purposes. Braze is proprietary software and not open source. A European organisation should confirm the current hosting regions and transfer mechanisms before choosing it.