Condens is a research repository and analysis platform for user and customer research. Product, UX and customer teams use it to bring interviews, survey data and other customer evidence together, analyse them with AI-assisted tools and share insights across an organisation. It connects with tools such as Zoom, Google Drive, Figma, Miro and Slack, and AI assistants can be given access to research data. The service is a web platform, accessed by logging in on the vendor's application domain.
Condens is developed by Condens Insights GmbH, a German limited company based in Munich, so the provider is based in the EU. The website states full compliance with SOC 2, GDPR, HIPAA and CCPA and links to a data security page. The vendor's website does not name hosting locations or data centres and describes no data processing agreement. European organisations should check the security documentation for hosting and sub-processors.