Feature Upvote is a web-based tool for collecting and prioritising product feedback. Teams create feedback boards where customers or colleagues submit suggestions, comment and vote. Administrators can tag, merge and set the status of suggestions, and connect the board to tools such as Slack, Zapier, Zendesk, Jira and Microsoft Teams. A board can be public, password-protected or placed behind Single Sign-On via SAML 2.0, and can be branded to match a company's own site and offered in more than fifteen languages. The service is delivered as SaaS, with nothing to install.
Feature Upvote is an independent company based in Barcelona, Spain. According to the company, it acts as data processor for customer data under a data processing agreement, and the service runs primarily on Amazon Web Services in the Ireland region, with production data stored solely within the European Union. Customer data is deleted three months after cancellation. Because the infrastructure comes from a US provider, a European organisation may wish to weigh that dependency in its own risk assessment.