EU Sovereignty Score
EU sovereignProduct Feedback & RoadmappingHeadquarters: AT

Gleap: sovereignty score and 8 European alternatives

Gleap is a customer support and feedback platform for software teams. Its AI agents, called Kai, answer customers, investigate difficult tickets, propose code fixes and recommend priorities. It also offers a shared inbox, live chat, in-app bug reporting with session replay, customer feedback, a knowledge base, a public roadmap, release notes and surveys. Integrations include Jira, Linear, GitHub, Slack and Zapier, and an MCP server is available. Gleap is delivered as a hosted service with a web and mobile chat widget.

Gleap GmbH is based in Schwarzach, Austria, and describes the product as built in the EU. Customers can choose EU or US data residency at signup, so an organisation that wants its data to remain in Europe should select the EU option. According to the vendor, it is GDPR compliant and SOC 2 Type II audited, and it links a data processing addendum and a trust centre. The public pages describe no open-source edition or self-hosted option.

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Sovereignty score
59 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-350
    Hosting inside and outside Europe (EU, US)
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-645
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026
Headquarters
AT (EU)Verified by hand
Sovereignty model
Vendor-hosted (EU)Verified by hand
Data hosting
EU, USVerified by hand
Open-source
NoVerified by hand
GDPR-compliant
YesVendor-stated
Category
Product Feedback & Roadmapping
Type
Product
Website
gleap.ai ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Gleap

The European alternatives to Gleap come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

20 European Product Feedback & Roadmapping vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Gleap

Gleap is headquartered in AT and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Gleap hosts data in EU, US. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

Gleap is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Gleap together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Gleap?

It depends on your use case. Strong EU alternatives to Gleap include airfocus, Condens and Feature Upvote. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Gleap?

Our list of EU alternatives to Gleap is mostly commercial options. Browse the category on the map for open-source choices.

Is Gleap GDPR-compliant and where is the data hosted?

Gleap is headquartered in AT (EU) and hosts data in EU, US. That makes Gleap an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Product Feedback & Roadmapping

Product Feedback & Roadmapping: Collecting, prioritising and communicating customer feedback and product roadmaps. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to Gleap — GDPR-compliant & EU-hosted · EU Sovereignty Score