ConnectWise ScreenConnect is a remote support and remote access solution. Technicians can view and control a device remotely, transfer files, record sessions, chat and use a command line; there are also features for unattended devices, shared scripts and role-based access control. The product comes in three lines: Remote Support, Remote Access and Privileged Access. ScreenConnect is delivered either as a cloud service (SaaS) or as a self-hosted server application that runs on the customer's own servers or virtual machines. It is mainly used by IT administrators and managed service providers.
ScreenConnect was first developed in 2008 and has belonged to the US company ConnectWise since 2015. It is not open source. With the cloud service, the vendor falls under US jurisdiction, including the CLOUD Act. Organisations that host ScreenConnect themselves keep data flows behind their own firewall and decide where the server runs, although the software still comes from a US vendor. The sources consulted do not document in which region the cloud service is hosted.