Docusign provides an agreement platform it calls Intelligent Agreement Management. Products include eSignature for sending, signing and tracking documents, contract lifecycle management, analysis of signed agreements, a no-code workflow builder, web forms, electronic notarisation and identity verification. AI features draft, review and summarise agreements. Documents can be sent by email, text or WhatsApp and signed on most devices; the platform offers APIs and many pre-built integrations. It is delivered as SaaS.
Docusign, Inc. is headquartered in San Francisco, California, and incorporated in Delaware, so it falls under US jurisdiction, including the CLOUD Act. Docusign states that agreement data is stored at rest in one of five regions (United States, Canada, Europe, Australia or Japan), usually the one closest to the sign-up location, and that EU accounts use EU infrastructure subprocessors. The region cannot be changed afterwards. Limited transaction data, such as names, email addresses and audit-trail metadata, may be copied across regions under approved safeguards. A European organisation should provision its account in the Europe region from the start.