e-QSS is web-based quality assurance software from Neumann & Neumann Software und Beratungs GmbH in Steingaden, Germany. The solution combines an inspection app for rounds and checks, a web portal with a dashboard, a ticketing system with an app, complaint management, flexible reporting, customer surveys, a service app and time recording. Typical uses are building cleaning, hygiene and HACCP, facility service providers, healthcare, hotels and catering. The web portal is used in the browser without a local installation.
Neumann & Neumann is headquartered in Germany, and no foreign owner is named. According to the vendor, the installation runs on Neumann & Neumann servers, including hosting, updates and upgrades. The website does not say in which country or data centre those servers are located, so ask about the hosting location, sub-processors and the data processing agreement. No explicit GDPR commitment was found on the product pages. For a European organisation this is a German supplier that operates the hosting itself, which limits the number of parties involved.