Elastic Email is an email platform for small businesses, developers, content creators and agencies, combining email marketing and transactional email. Marketing features include drag-and-drop and AI template designers, contact management, segmentation, signup forms, landing pages and automation. Developers can send through an email API or an SMTP relay with webhooks, inbound email routing, suppression lists and logs, and the platform supports SPF, DKIM and DMARC. The company says it runs its own mail transfer agent. It is delivered as a hosted SaaS service.
The company launched in 2010 and describes itself as bootstrapped and founder-led. It names Vancouver, Canada, and Szczecin, Poland, as its headquarters. Its privacy policy is issued by Elastic Email Inc., with a Canadian contact address, and states that personal data may be stored or processed outside Canada, including in the United States and the EU, without naming data centres. A GDPR data processing addendum is available. For a European organisation, the location of data processing should therefore be confirmed contractually. The service is not open source.