Eloquant is a French SaaS platform for customer contact and customer feedback. The cloud solution combines an omnichannel contact centre with telephony, digital channels, chatbot and callbot, real-time supervision and quality monitoring, plus a module for satisfaction surveys and customer reviews. The vendor applies artificial intelligence, for example to analyse conversations. Organisations in sectors such as insurance, banking, energy and the public sector use it through the cloud, with connectors to business applications. According to Eloquant, it acts as publisher, operator and integrator.
Eloquant is based in Gières, France. According to its own site, it is part of Harris Group, a subsidiary of Constellation Software Inc. in Toronto, Canada. A Canadian parent company matters for European customers when assessing foreign legislation and data access. The vendor states that its servers are redundant across several sites in France, and the site describes a GDPR-oriented way of working. No self-hosting option is mentioned; the service is SaaS. Ask the vendor how access to data by support and subcontractors within the group is handled.