facility (24) is computer-aided facility management (CAFM) software from facility (24) GmbH & Co. KG in Bad Salzdetfurth, Germany. The software is modular and supports property, area and cleaning management, maintenance of technical installations, and contract, energy, locking-system and budget management. It includes a helpdesk portal with a mobile app that also works offline, a configurable object model and a REST API for connections to SAP, ERP, building automation and document management systems, among others.
The software is delivered only as a cloud service; according to the vendor there is no in-house version. Software and data run in a private cloud with its own database instance on servers the vendor administers itself in data centres in Germany, not with US hyperscalers. According to the vendor, processing takes place under a data processing agreement in which the customer keeps full instruction rights. Licences can be bought or rented. The company is based in Germany and no foreign parent is stated. Because self-hosting is not possible, ask in advance about options for exporting your data.