fieldux is field service management software from Bauer + Kirch GmbH of Aachen, aimed at machine and plant engineering. It plans international, multi-day service and installation assignments per project, including capacity planning and dependencies between project phases. Dispatchers allocate staff, tools and vehicles using a skills matrix. Technicians use an app with a digital job folder, team chat, checklists, time tracking and automatically filled reports. An open API connects fieldux to CRM and ERP systems. The software is delivered as a service.
Bauer + Kirch GmbH is headquartered in Aachen, Germany; the pages consulted name no foreign owner. According to the vendor, hosting, operation and further development of fieldux all take place in Germany, in line with the GDPR. For a European organisation, job data, staff data and machine data therefore stay within the EU. The vendor is originally a custom-software developer and offers fieldux as its own licensed product. Ask about sub-processors and the data processing agreement.