Fireflies.ai is an AI assistant that records, transcribes, summarises and makes meetings searchable. Teams ask questions about past conversations, track action items and connect the results to CRM, project and communication tools. The service works through a bot that joins calls, a web app, a Chrome extension, desktop and mobile apps, an API and an MCP server. Fireflies.ai is delivered as a hosted service and is proprietary software, not open source.
Fireflies.ai Corp. is a US company; its privacy policy says it is based in the United States. Data is stored on servers in the US and other countries, with no committed region. The data processing agreement states that data from the EEA, the UK and Switzerland is processed in the United States, relying on the Data Privacy Framework and standard contractual clauses. According to the vendor, the service is SOC 2 Type II and GDPR compliant, and customer data is not used for AI training. A European organisation using it is subject to US jurisdiction and should review the sub-processor list.