Iterable is a cross-channel customer engagement platform for marketing teams. It provides campaign and journey orchestration, audience building, a catalogue and analytics, plus an AI layer called Nova for real-time decisioning, agents and insights. It is aimed at consumer apps, fintech, marketplaces, retail, media and similar sectors and is delivered as software as a service.
Iterable, Inc. is headquartered in San Francisco; its privacy notice also lists entities in the UK, Ireland and Portugal. According to Iterable's support documentation, projects can be hosted in a European data centre in Ireland that does not send data to the US, although most customers use the US data centre and the choice depends on the contract. The company states that it complies with the EU-U.S. Data Privacy Framework and, on its trust page, lists SOC 2 Type 2 and ISO 27001. The product is proprietary. Because the provider is a US company, EU hosting does not remove exposure to US law; a European organisation should have the European data centre written into its contract.