Serie M/ is customer communication management (CCM) software from kühn & weyh Software GmbH, trading as kwsoft, of Freiburg, Germany. It is aimed at large organisations that produce high volumes of letters, statements and other customer correspondence. The suite combines M/TEXT for content composition, M/OMS for omnichannel output management and the M/Workbench for resource management and administration. It takes data from source systems and prepares content for channels such as e-mail, SMS, portal or print. Serie M/ is installed software that, according to the vendor, runs on-premises, in the cloud or in hybrid setups.
The company is headquartered in Freiburg, Germany, and describes itself as family-owned; no foreign parent company is stated. Because the software runs in the customer's own environment, the organisation decides where documents and customer data are processed. The vendor names no specific hosting locations or cloud partners, so anyone planning a cloud deployment should ask which infrastructure and provider are used. The software is proprietary. No GDPR commitment for the product itself is published; request one during procurement.