Maxxing is a SaaS platform for omnichannel customer experience, aimed at retailers, brands, banks, insurers and leisure and travel companies. Its modules cover loyalty programmes (points, status levels, rewards), promotions, couponing and gamification, and can be applied in stores, mobile apps and wallets, e-commerce, campaigns, social networks and call centres. The platform brings transactional and behavioural customer data together; according to the vendor, AI supports the personalisation of offers. The service is delivered as managed SaaS, with technical and functional experts supporting customers.
Maxxing is a French simplified joint-stock company (société par actions simplifiée) based in Marcq-en-Barœul, so it falls under EU law and the GDPR. The vendor publishes a personal-data policy that names a data protection officer and states that transfers outside the EEA follow Chapter V of the GDPR. According to its legal notice, the website is hosted exclusively in French data centres; where the customer platform itself runs is not stated. Ask the vendor for the hosting location and the sub-processors before you decide.