Ontraport is an all-in-one platform that brings CRM, marketing automation, payments and website building together on one database. It offers customer records, sales pipelines, email and SMS sequences, campaign workflows, order forms with upsells and subscriptions, a no-code CMS for sites, landing pages and customer portals, a shared helpdesk inbox, an open API and an AI assistant. It is aimed at growing small and mid-sized businesses and is delivered as a cloud service (SaaS).
Ontraport gives an address in California, in the United States, for legal notices, and its terms are governed by US law. According to its privacy policy, customer data is stored in databases and on servers in the United States; sub-processors named include Amazon Web Services, Google, UnitedLayer and Cloudflare. Ontraport states that it is certified under the EU-US Data Privacy Framework and says it acts as a processor under the GDPR. No EU hosting option is mentioned. The product is proprietary and cannot be self-hosted. A European organisation should weigh the transfer to the US and the exposure to US law.