Otter.ai is an AI assistant for meetings. The service transcribes conversations, summarises them and captures notes and follow-up actions. The company addresses sales teams, education, media and recruiting, among others, and connects to CRM systems and other integrations. Otter.ai is delivered as a hosted service through the web, desktop and mobile apps and a Chrome extension. It is proprietary software and not open source.
Otter.ai, Inc. is a US company, registered in Delaware, with an address in Mountain View, California. According to its privacy policy, storage and compute run on Amazon Web Services in the United States, and the policy mentions no separate EU region. For transfers outside the EEA and the UK, Otter.ai cites standard contractual clauses and Data Privacy Framework certification. A European organisation that transcribes meetings containing personal data is therefore subject to US jurisdiction and should review the processing terms and sub-processors carefully.