EU Sovereignty Score
Non-EU vendorAIHeadquarters: GB

PolyAI: sovereignty score and 8 European alternatives

PolyAI develops conversational AI for enterprises: voice assistants that hold customer conversations and resolve them without escalating to a human agent. Its Agentic Dialog Platform includes Dialog Studio for designing, building and running agents, as well as proprietary models for spoken dialogue. Agents work not only by phone but also over SMS, WhatsApp, web chat and email. Customers use the platform, APIs and a development kit, and connect it to tools such as Zendesk, Salesforce and Twilio.

PolyAI is headquartered in London, in the United Kingdom and outside the EU. The platform runs on AWS. According to its website, data can be hosted in the US, the UK, the EU and Asia-Pacific, with no transfer between regions. The company lists certifications including ISO 27001, SOC 2 Type 2 and PCI DSS. The software is not open source. European organisations that want conversation data to stay inside the EU can have the EU region specified in their contract.

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Sovereignty score
42 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-250
    Headquartered outside the EU (GB)
  • Data residency SOV-350
    Hosting inside and outside Europe (EU, US, OTHER)
  • Cryptographic key sovereignty SOV-340
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-630
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026
HeadquartersGB (OTHER)Verified by hand
EU adequacy decisionYes — found adequate by the European CommissionVerified by hand
Sovereignty modelVendor-hosted (non-EU)Verified by hand
Data hostingEU, US, OTHERVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
Hosting signalAMAZON-02 - Amazon.com, Inc., US (US)Technically measured
CategoryAI
TypeProduct
Websitepoly.ai ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to PolyAI

The European alternatives to PolyAI come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

55 European AI vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with PolyAI

PolyAI is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

PolyAI hosts data in EU, US, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

PolyAI is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs PolyAI together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to PolyAI?

It depends on your use case. Strong EU alternatives to PolyAI include Langdock, Rasa and Giskard. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to PolyAI?

Yes. Open-source EU alternatives to PolyAI include Giskard and Haystack (deepset). These keep your data fully under your own control and let you self-host if you want to.

Is PolyAI GDPR-compliant and where is the data hosted?

PolyAI is headquartered in GB (OTHER) and hosts data in EU, US, OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in AI

AI: Artificial intelligence — large language models, translation, generative AI. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to PolyAI — GDPR-compliant & EU-hosted · EU Sovereignty Score