Qmatic is a Swedish software company for customer journey management. Its platform covers virtual queuing, appointment booking, resource management, customer feedback and digital signage, which shows queue status and announcements on screens in branches and service points. Organisations with several service points and branches use it to steer visitor flows. Qmatic offers two delivery models: Qmatic Orchestra, an on-premises solution for organisations that run their own servers, and Qmatic Cloud, a SaaS service.
The company's address on its website is in Mölndal, Sweden, and the site names no parent company. The website says the cloud service runs on established cloud providers, but it does not name a provider or data-centre region, so the website does not state where customer data is located. Qmatic's security page lists GDPR among the standards it states compliance with. As an alternative to US-based queue-management and signage suites, the on-premises option keeps visitor data within the customer's own infrastructure. The product is not open source.