Salesforce Account Engagement, formerly Pardot, is Salesforce's B2B marketing automation platform. According to Salesforce, it consolidates customer data on one platform, scales account relationships with the help of AI and supports demand generation and account-based marketing. It integrates closely with Salesforce CRM objects such as leads, contacts and opportunities and automates rules-based lead nurturing. Customers also receive Marketing Cloud features through Account Engagement+. The product is delivered as a cloud service.
Salesforce is a US company headquartered in San Francisco, so the US CLOUD Act can apply. With Hyperforce, customers can choose regions such as the US, the UK and Germany for Salesforce applications. Salesforce also offers a paid EU Operating Zone, under which customer data is stored and processed strictly within the EU. Salesforce's pages do not state whether this applies to Account Engagement. The product is not open source. A European organisation should have the region and the scope of the EU Operating Zone for Account Engagement confirmed in writing.