Sendlane is a retention marketing platform for ecommerce brands that combines email marketing, SMS marketing, reviews and forms in one product. It offers multi-channel automations, segmentation, abandoned-cart and back-in-stock messaging, real-time analytics and revenue attribution. Sendlane is delivered as a web-based service, with live support during business hours.
Sendlane is a US company: its privacy policy gives an address in Carlsbad, California, and states that the services are hosted and operated in the United States. In January 2026 it was acquired by Privy, an ecommerce email and SMS platform; the announcement is datelined Los Angeles. According to the policy, data from European users is therefore transferred to the US on the basis of standard contractual clauses, binding corporate rules or an approved code of conduct, and the policy links no standalone data processing agreement. The product is proprietary software as a service, and no EU hosting option is mentioned. A European organisation should weigh US jurisdiction and these transfers before placing subscriber data in it.