SendPulse is a multichannel marketing platform that combines email campaigns, SMS, Viber and web push with chatbots for channels such as WhatsApp, Telegram and Instagram. It also provides landing pages, pop-ups, a built-in CRM, automation and an online course builder. It is delivered as software as a service, with an API and integrations with third-party tools.
The contracting party in its data processing agreement is SendPulse Inc., located in New York, United States. According to the privacy policy, its servers and offices are in the United States and Germany. The agreement's sub-processor annex (last updated April 2022) lists Contabo, Hetzner and Velia.net in Germany for storage, and Amazon Web Services, whose data centre is stated to be in the EU; Google is listed without a stated location. The agreement incorporates the EU Standard Contractual Clauses. Because the contracting entity is a US company, US jurisdiction may apply even where data is stored in the EU.