trbo is a website personalisation platform that uses AI and real-time visitor data to tailor content, product recommendations and search results for visitors to online shops and other websites. Its offer includes modules for personalisation, recommendations, site search and a chat assistant. According to the vendor, the tool is connected to a website with very little coding and is delivered as software as a service, with each client assigned a personalisation consultant.
The platform is operated by trbo GmbH, whose registered seat is in Munich, Germany, at Leopoldstraße. The legal notice also names trbo Inc., a US subsidiary based in Miami, Florida. The website does not state who owns the group, where customer data is hosted, or whether the software is open source. A European organisation should therefore request the hosting locations and a data processing agreement before use, and check whether the US subsidiary has access to the data.