Typewise is an AI platform for customer service. Its AI agents aim to resolve customer requests end to end, apply the customer's own policy and close tickets; cases that need human judgement go to a person with the full context attached. The platform covers channels such as chat, email, WhatsApp, social media and voice, includes a shared ticket inbox and connects to other systems. Typewise is delivered as SaaS through a web workspace and is aimed at small and mid-size businesses as well as enterprises, for example in retail, travel, logistics and banking.
Typewise AG is headquartered in Zurich, Switzerland, which is not an EU member state. According to its security page, data is held in AWS databases within the EU. AWS is a US cloud provider, which can matter in a jurisdiction assessment. The vendor states it is ISO 27001 certified and that customer data is not used to train models for other customers. The software is not open source, and no separate self-hosting option is described.