Umbrella Midoffice is web-based mid-office software for travel agencies, from Umbrella Organisation U+O AG in Wetzikon, Switzerland. Reservations from connected booking sources, such as GDS, online and direct systems, are combined with manually entered services in one file. The core module covers customer records, an agenda, documents and invoices in German, French, English and Italian. Optional modules add accounts receivable and payable with interfaces to financial accounting, reporting, process automation and AI-assisted transfer of e-mails into the file.
The company is headquartered in Wetzikon, Switzerland, an EFTA country with an EU adequacy decision. Its site describes it as part of the Midoco Group, whose holding is based in Hamburg, Germany. According to the vendor, the software runs on a central server in a professional data centre with daily backups. The site does not, however, state a majority owner or the country of that data centre, so ask the vendor for the hosting location and a data processing agreement. Travel agencies handle personal and payment data of travellers, which makes these answers relevant.