VerticalResponse is an email marketing platform for small businesses with an email editor, automated follow-up emails, landing pages, reporting and surveys. It is delivered as software as a service and is meant for small business owners who want to send campaigns without running their own infrastructure.
VerticalResponse, LLC is a US company with an address in St. Petersburg, Florida, and describes itself as US-based. Its privacy policy names no hosting location. For data from the EEA and Switzerland it refers to the Privacy Shield frameworks in a version dated January 2017; it does not describe a data processing addendum or an EU data-residency option. As a US provider it is subject to US jurisdiction, including the CLOUD Act. European organisations considering the platform should ask the vendor how transfers, storage location and processor role are currently handled.