WalkMe is a digital adoption platform. It adds a layer on top of business applications and gives users guidance, workflow automation and surveys, including in combination with applications such as SAP and SuccessFactors. It is aimed at organisations that want employees and customers to work better with software and is delivered as SaaS.
WalkMe Ltd is based in Tel Aviv (Israel); WalkMe Inc. is in San Francisco and WalkMe Germany GmbH in Frankfurt acts as EU representative. On 12 September 2024 SAP SE of Walldorf (Germany) completed its acquisition, so the German parent is the ultimate owner. According to the vendor's support pages there are data centres in the US and the EU, and not all features are available in the EU data centre. The trust centre lists the GDPR, standard contractual clauses, the Data Privacy Framework and a data processing agreement; sub-processors include AWS, Microsoft Azure, Google Cloud, Akamai and Datadog. WalkMe is not open source.