WelcomeTrack is a post-purchase tracking platform for e-commerce, offered by Vigicolis. It connects the main French and international carriers and gives logistics, e-commerce and customer service teams a shared view of orders, deliveries and returns. The platform offers real-time tracking, customisable tracking pages in the shop's branding, email and SMS notifications, proactive alerts on delivery problems, more than a hundred KPIs to follow carrier quality, support for claims and returns handling. Shipping and return labels per carrier are available as an optional service.
Vigicolis is a French SAS in Paris, and its website names no parent company. Its terms state that Vigicolis acts as a processor for the customer. The website does not say where the platform data is hosted; the hosting provider it names covers the website only. Ask the vendor about the hosting location, its subcontractors and the data-processing agreement. No self-hosting option is mentioned.