Zapier is a workflow automation platform. Users connect web applications by building automated workflows called Zaps, in which an event in one app triggers actions in others, starting from templates or with help from the AI assistant Zapier Copilot. Zapier also offers tables, interfaces, a canvas and a developer platform, and connects AI assistants to apps through MCP. Administration features include single sign-on, role-based access, SCIM and an audit API. It is a web-based service with free sign-up.
Zapier is a US company, founded in 2011, with San Francisco listed as its headquarters; it has operated fully remotely since its founding. The company states that it complies with the GDPR, the UK GDPR and the CCPA and cites a SOC 2 Type II report. The public pages consulted do not say where customer data is stored. The software is not open source. A European organisation that routes personal data through Zaps should review the data processing agreement and the list of subprocessors, since the vendor is subject to US jurisdiction.