Avoma is an AI meeting assistant for customer-facing teams. It records and transcribes calls and meetings, produces notes and summaries, and connects to conferencing, CRM, dialer and collaboration tools. Further features include conversation coaching, scheduling, lead routing and revenue forecasting. Avoma is delivered as a web application, with mobile apps for iOS and Android and an API for integrations.
Avoma, Inc. was founded in 2017 in Palo Alto, California. The company states that it is certified under the EU-US Data Privacy Framework and that customer content is processed under a data processing agreement. Its privacy policy says information may be stored and processed at various locations around the world, and a sub-processor list is published separately. As a US provider, Avoma is subject to US law for the data it holds. A European organisation should confirm the regions used for its account and review the sub-processor list before recording business conversations.