Non-EU vendorRemote Desktop & SupportHeadquarters: US

BeyondTrust Remote Support: sovereignty score and 8 European alternatives

BeyondTrust Remote Support is a remote support platform for IT service desks. Representatives connect to Windows, macOS, Linux, iOS and Android devices with screen control, chat and two-way file transfer, in attended sessions or through unattended access. Administrators set permissions per representative, record sessions, keep activity logs and can inject passwords without revealing them. The product is delivered as Remote Support Cloud, a single-tenant site that BeyondTrust hosts and maintains, or on-premises as the B Series Appliance.

BeyondTrust is a US company, so the service falls under US jurisdiction, including the CLOUD Act, wherever the data is stored. For the cloud edition, the vendor's documentation lists several regions, including Germany and the UK in Europe, France for standalone cloud instances, and US regions. Organisations that want session data in their own environment can run the on-premises appliance, and then manage updates, backups and networking themselves.

See the 8 European alternatives ↓Assess your stack with BeyondTrust Remote Support pre-selected

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Sovereignty score

27 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-350
Hosting inside and outside Europe (US, EU, OTHER)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	US, EU, OTHERVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	NoVendor-stated
Category	Remote Desktop & Support
Type	Product
Website	beyondtrust.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to BeyondTrust Remote Support

The European alternatives to BeyondTrust Remote Support come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

18 European Remote Desktop & Support vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with BeyondTrust Remote Support

BeyondTrust Remote Support is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

BeyondTrust Remote Support hosts data in US, EU, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

BeyondTrust Remote Support is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs BeyondTrust Remote Support together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to BeyondTrust Remote Support?

It depends on your use case. Strong EU alternatives to BeyondTrust Remote Support include AnyDesk, DWService and FastViewer. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to BeyondTrust Remote Support?

Yes. Open-source EU alternatives to BeyondTrust Remote Support include DWService. These keep your data fully under your own control and let you self-host if you want to.

Is BeyondTrust Remote Support GDPR-compliant and where is the data hosted?

BeyondTrust Remote Support is headquartered in US and hosts data in US, EU, OTHER. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Remote Desktop & Support

Remote Desktop & Support: Remote access, remote support and screen sharing. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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