Botpress is a platform for building and managing AI agents, aimed mainly at customer support. Teams use a visual builder (Botpress Studio) or natural language to configure agents that run on top of an existing helpdesk or in Botpress's own helpdesk, Botpress Desk. The platform is delivered as a cloud service; Botpress also offers a managed service in which the company builds the agent for the customer.
Outside Canada, the contracting entity is Botpress, Inc., a Delaware company in the United States; the business has Canadian roots in Quebec. According to its privacy statement, the cloud runs on AWS and conversation data is stored on servers in the United States or in other locations the customer determines. The vendor names no EU region. Botpress is certified under the EU-US Data Privacy Framework, offers a data processing agreement and has an EU representative in the Netherlands. For a European organisation this means data falls under US jurisdiction, including the CLOUD Act.