Contentsquare is a digital experience analytics platform founded in France in 2012. Organisations use it to understand how customers use their websites and apps. It covers session replay, heatmaps, customer journeys, product and web analytics, error and frustration analysis, and surveys. The company acquired Hotjar in 2021 and Heap in 2023. Contentsquare is delivered as SaaS for websites and mobile apps, with integrations and APIs.
Contentsquare is a French company, founded in Paris, with offices in Europe, North America and elsewhere. According to its sub-processor list, the service runs on AWS and Microsoft Azure. Depending on product and plan, customers choose between the EU (Ireland, and Frankfurt for some products) and the US (Virginia). By default, data of EU-based customers is stored in the EU; for Experience Analytics, the Free and Growth plans are limited to Ireland. Further sub-processors, such as Snowflake and OpenAI, are used for AI features and other components. No open-source version or self-hosting option is documented.