Friendly Analytics is a web analytics service built on Matomo, an open-source analytics platform. The vendor presents it as a Swiss alternative to Google Analytics for organisations that want to understand how visitors use their website and to improve marketing results. Friendly also offers a marketing automation product, Friendly Automate, built on Mautic. According to the vendor, its customers include corporations, public institutions, SMEs, NGOs and banks, and it provides enterprise terms such as a data processing agreement and an SLA. The service is delivered as a managed offering, hosted on private servers or on-premises.
Friendly LLC has its address in Hergiswil, Switzerland. According to the vendor, data stays in Switzerland, or in the EU on request, and the service complies with the Swiss data protection act (nFADP) and the GDPR. Switzerland is not an EU member but belongs to EFTA. Because the platform is based on open-source software, and the vendor states that there is no vendor lock-in, a European organisation keeps room to change provider later.