Courier is a messaging platform for developers and product teams that sends notifications through email, SMS, push, Slack, Microsoft Teams and an in-app inbox. Teams define notification flows, user preferences and templates in a visual designer and trigger them through an API or SDK. The service also offers steps for AI agents. Courier is offered as a hosted SaaS product, so the customer does not install or operate any software of its own.
The operating company is trycourier.com, Inc., headquartered in San Francisco in the United States. It is therefore subject to US law, including possible requests from US authorities for access to data. The privacy policy states that Courier acts as a processor for business customers and complies with the EU-U.S. Data Privacy Framework. According to the vendor, a dedicated EU datacenter in AWS Ireland is available to business customers, with no replication to US infrastructure. The default data region is not stated. Courier is not open source, so a European organisation should fix the data region contractually.