Craft.io is a product management platform that covers the product lifecycle from collecting feedback through to execution. It offers product strategy and OKR alignment, feature definition, backlog management, prioritisation and capacity planning, roadmapping and portfolio management, reporting, and integrations with tools such as Jira and Azure DevOps. A feedback portal lets customers and internal teams submit and vote on ideas, while administrators control who can submit and how items are routed. Feedback can be promoted into epics, features, stories or bugs. Craft.io is a web application for product teams.
Craft.io is based in Tel Aviv, Israel. According to its security page, its infrastructure runs on Google Cloud Platform, with data centres in the United States and the EU; the page does not say which region applies to a given customer. The company states that it is ISO 27001:2022 certified. A European organisation that wants its feedback and roadmap data processed in a particular location should settle that in the contract.