crm-now is a browser-based CRM system for small and medium-sized companies, developed and operated by crm-now GmbH in Berlin. It supports sales and support with address and activity management, group calendars, campaign planning, offers, orders and invoices based on product catalogues, and a ticket system with a customer portal. Users adapt it through the interface without extra programming, and interfaces connect other applications. For network operators and municipal utilities the vendor also offers an extended variant, xRM.
crm-now GmbH is headquartered in Berlin, Germany, and names no foreign parent. The company says it operates its systems in German data centres with its own staff, under German data protection law, and that each customer gets a private database. Only the online service is described, so no self-hosted variant is listed. According to the vendor, customers can copy their records at any time and keep them locally, which helps with exit planning. The product uses open source components but is not offered as open source software.