Decagon is a platform for building and running customer-service AI agents. It handles voice, chat and email conversations through a single intelligence layer, and teams define agent workflows in natural language through what the vendor calls AOPs. Supporting tools cover testing and quality assurance, experiments, insights and reporting. The vendor addresses enterprises in sectors such as financial services, travel and hospitality, health and wellness, retail, telecommunications and media. Decagon is proprietary software, not open source.
Decagon is headquartered in San Francisco, California, so it is a US vendor subject to US jurisdiction, including the CLOUD Act. Its public website does not state where customer data is hosted; the vendor points to a Trust Center for security information, certifications and subprocessors. Because customer-service conversations often contain personal data, a European organisation should obtain written confirmation of the data location, the subprocessors and the transfer mechanism before deployment, and should check whether processing in the EU is possible.