FeatureOS is a feedback management platform for product teams, summed up as "Feedback in. Roadmap out." It gathers feedback from channels such as Slack, email, Intercom, in-app widgets and support tickets into one inbox, where AI merges duplicates and tags items. It also offers feedback boards, surveys, roadmaps with prioritisation frameworks such as R.I.C.E., two-way sync with tools like Jira and Linear, release notes, a knowledge base and in-app notifications. A developer API is available. Product managers, developers, support teams and customers use it.
FeatureOS is operated by Skcript. According to its own help centre, most servers run in two regions, Oregon and Ireland, supplemented by edge locations for delivering data, and sub-processors are used for hosting. The help centre does not describe a way for customers to choose a region, and the article is dated July 2023. A European organisation should confirm with FeatureOS where its feedback data is actually stored and consult the current sub-processor list.